All Articles
- How Do You Login (via App)?
- How to Activate a New Card?
- Can you Connect Crosscard to Your In-house Accounting System?
- What Do We Do to Secure Your Money?
- What Happens With Refunds and Chargebacks?
- Where the Money Is Held?
- What To Do When a Card Expires?
- How To Give Us Feedback?
- What Are Authorisations vs. Presentments?
- What Languages Do We Offer Support In?
- How Does the Courier Delivery Process Work?
- Why Have There Been Unauthorised Change of Phone Number on my Account?
- What Are My Rights as a Cardholder/CLA-owner?
- What if I Forget My Password?
- What if My Account (as a Cardholder) Has a Negative Balance?
- What if the Card Was Not Ordered by Myself (Cardholder)?
- What Does It Mean When Transactions Are Blocked by Merchants?
- How Do CLA-Owners Bulk Modify Cardholder Details?
- What Does “Pending Load Released 14 Days Unknown Sender” Mean?
- How To View a Cardholder's PIN as a CLA-Owner?
- What Is a CLA-Account?
- What Are the Main Reasons Why Your Transaction Might Be Declined?
- What if I (Cardholder) See a Transaction I Don’t Recognise?
- How To Reset the Password for Your Central Load Account on the Web Console?
- How Do CLA-Owners Reactivate a Card via Forgotten Password?
- How Do CLA-Owners Order and Activate a Card?
- How Do Cardholders Upgrade Their Identification Level (IDV)?
- What To Do if Your (Cardholder) Deposit Is Missing?
- Why Are Reward Cards Only usable at German Merchants?
- How Can I Change My Address as a Cardholder?