What Are My Rights as a Cardholder/CLA-owner?

How to request a copy of your Crosscard data (Right of Access)

To protect your privacy and confirm that you are the rightful account holder it is absolutely mandatory for us that you confirm the registered telephone number for your Crosscard account in your reply to our answer and a member of our team will call you to double check your request again.

Please note that we absolutely need to complete these security checks before we are able to prepare any of your customer data. This process may take some time and we will do our best to get back to you within one month at the very latest.

Our complete privacy policy can be found here (Right of Erasure):

https://www.crosscard.com/privacy-policy/

Right of Information:

At Crosscard we follow EU General Data Protection Regulation (GDPR), which is a simple legal framework for your rights to determine how we process your customer data:

• The right to be informed
• The right of access
• The right of rectification
• The right to erasure
• The right to restriction on processing
• The right to objection to processing
• The right to data portability

Should you wish to find out more details about GDPR, please visit eugdpr.org.

Simply contact us via email if you would like to make use of these rights: data@crosscard.com.

Right of Rectification:

You can correct your personal data online at any time.

go to your Crosscard account, choose Settings and change your details. Please click on the link below to change your data now:

https://www.cardstatus.com/settings

Of course, you may also contact us directly with an update request by sending an email to  support@cardstatus.com.

When using this option please remember to provide us with high resolution copies of the relevant documents which can verify the data we should change for you.