Why Have There Been Unauthorised Change of Phone Number on my Account?
Please note that all 5 cards (Assistance, Expense, Payout, Purchase, Reward) are fully controlled and maintained by the CLA owner, therefore, please inquire internally about the change before contacting us.
Payout cardholders should contact the respective customer service team, at our email address email@example.com.
We will have suspended your card and the online login will no longer be possible.
In order for us to be able to confirm your phone number and to make sure your details are correct, we kindly ask you to send us a proof of your phone number via email to firstname.lastname@example.org.
Proof can be either:
- copy of your contract from your network provider
- a recent invoice from your network provider
- a photo of your prepaid SIM card with the number on it, next to your ID card or passport (both documents in one single photo)
- In case of prepaid SIM, please also attach a proof of your residential address such as: a recent utility bill (gas, water, electricity, TV or landline), recent bank statement (not older than 6 months), a copy of your vehicle registration document or a confirmation letter from the municipality (not older than 1 year).
We need this to confirm your residential address. As soon as we have received the required document(s) from you, we will change the phone number in the system and you'll then be able to reset your login password by using this link: https://www.cardstatus.com/en/reset-password.